3rd Quarter 2011
We are very proud to have received a 91% Net Promoter Score® from our clients! Many of the responses noted we excelled in customer service by listening to our clients and providing tailored solutions to meet their needs. Another common theme in the feedback was our high level of industry knowledge and our ability to covey it in a clear, concise manner.
Although we are proud of our accomplishments we also understand there is always room to improve. Many of our clients requested additional ways to compare their firm to others within and outside their industry. We have undertaken a large study to gather more satisfaction benchmarks across B2B industries and will provide these comparisons within the Inavero Survey Dashboard in early 2012. . Read the full report now.
