1st Quarter 2012
We are excited to share that over half of our clients provided feedback this quarter and we received an 83.4% Net Promoter Score®. Many of the responses noted we excelled in customer service by listening to our clients and providing tailored solutions to meet their needs. Another common theme in the feedback was our high level of industry knowledge and our ability to covey it in a clear, concise manner.
We are proud of our results, but we also understand there is always room to improve. A common request in the feedback, was more ways to help identify branches and business units that need attention. Along with additional ways to compare your NPS and response rate to other Inavero clients. Our development team has been hard at work trying to meet this request. We have developed the Inavero Performance Assessment (IPA) as an additional dashboard tool to help you quickly detect problematic business units and branches, as well as see how your company stacks up against other Inavero clients. This tool will be available in beta form to Inavero NPS clients in the coming months.
