3rd Quarter 2012
We heard from 40% of our clients on our recent Inavero NPS survey. We are very excited to share that we received a 90% Net Promoter Score® from our clients. We received positive feedback on providing an easy process, remaining flexible with our clients, and continuing to be very responsive.
But, as you might expect, our clients continue to push us to think big and produce better tools. Recently our development team spent a week offsite to put their heads together and generate some cool new technology for you. The new technology will allow you to survey in a transactional format to capture feedback even closer to events that are critical to the experience that you provide to your clients. We are still refining the new feature a bit and look forward to formally announcing it in the first quarter of 2013.