I am obnoxiously smitten with the hosting company Rackspace, so much so that my co-workers wonder if I secretly work for them in my off hours. We recently migrated our entire surveying and reporting technology…
The following is a real life example of how American Airlines missed an opportunity to turn me into a promoter of their customer service, and instead their customer service became the topic of my blog post on poor customer problem solving. American Airlines customer service manager says: “We can only take 50% of the blame [...]
