One thing to get right every time.
Each email that lands in my inbox gets a 3 second value assessment before I decide to do it, delegate it, or dump it.
Seth Godin Identifies What (People) Want.
We talk a lot about what people want, how to make them happy and ultimately how to make them loyal. It’s not rocket science, but you must be committed to delivering service that is personalized if you want your clients to recommend you to others. This weekend Seth Godin posted a blog that sums it [...]
Workplace Culture
Yes, it’s important. And, for the first time in my career, it’s exciting to be part of a company that gets it… precisely intertwines an exuberant focus on excelling at client service and professionalism paired with a fine balance of wit, creativity, and beer.
