One thing to get right every time.
Each email that lands in my inbox gets a 3 second value assessment before I decide to do it, delegate it, or dump it.
Seth Godin Identifies What (People) Want.
We talk a lot about what people want, how to make them happy and ultimately how to make them loyal. It’s not rocket science, but you must be committed to delivering service that is personalized if you want your clients to recommend you to others. This weekend Seth Godin posted a blog that sums it [...]
Satisfaction vs Experience
Simply satisfying our clients just won’t cut it. It’s a competitive market place and no one is going to talk solely about good service. They are going to talk about an exceptional experience.
The Value of Online Surveys
My husband and I typically frequent the same restaurants since we know what we like. But, once in a while it’s good to mix it up. Right?!?
We All Have a Yappy Dog, Make the Very Best Of It
My husband Ben and I hit the road to White Salmon, WA for a quick weekend getaway just a little over 60 miles outside of Portland, OR. We love this part of the country and we take any chance we get to make it over to the Hood River/White Salmon area…
Recover With Your Clients Like You Mean it
I love when people are intuitive enough to recognize the opportunity to turn a bad experience into an exceptional one. The other day I went to a new dentist for the very first time…
