Legal
The Inavero Institute for Service Research works with law firms on a geographic basis, providing the industry's only benchmarked client feedback survey. Inavero's regional "client recommended" awards for law firms are based on the most reliable indicator; the voice of your clients. As law firms compete for the best talent and clients, Inavero's feedback tools provide the information and credibility necessary for sustainable, industry-beating growth.
Client Feedback Tools
The Inavero Institute has designed a customizable client survey specifically for law firms. The survey questions focus on aspects of the client relationship that drive loyalty, referrals and retention, as well as key needs, trends and perceptions that will face your law firm in the coming 12 months.
Employee Feedback Tools
The Inavero Institute can work with your law firm to determine the attorney and staff questions that are most important to measure and track. By understanding and engaging attorneys and staff in open and candid dialogue about their experiences, your law firm will be able to define the key employment initiatives most likely to positively impact your firm's retention of internal talent.
Consulting and Stat Modeling
Inavero's consulting and statistical modeling professionals can help your law firm understand key strategic questions, such as the financial impact of improving employee morale, or the cost of a lawyer who leaves.
Printer-friendly version