Our 3 question satisfaction survey is a quarterly survey which measures and tracks the most important loyalty question; will your clients recommend your firm to a friend or colleague? This survey utilizes the Net Promoter® survey methodology.
For a deeper understanding of what drives your client satisfaction, we have our 7 question Satisfaction Drivers Survey. This survey is built on the Net Promoter methodology and helps you understand what is driving a specific Net Promoter Score.
We provide your service firm with independent 3rd-party certification recognizing your committment to client satisfaction excellence.