Client Services
The Inavero Institute analyzes feedback from more than 7,500 professional service firm clients annually. Our survey systems are utilized throughout the United States and around the world and protect more than $1 billion in client account revenue. While the type of client feedback system we implement may differ depending on the situation, each system shares a commitment to the actionable and pragmatic; providing the right information to the right people within your organization to drive improved client service and growth.
Does your firm provide exceptional client service?
Pulse Client Feedback Tools:
Annual Diagnostic Survey
The Inavero diagnostic client survey leverages scaled and open-ended questions to provide a 10 to 12 minute benchmarked, validated client survey for professional service firms.
Loyalty Index Survey (Net Promoter Methodology)
The Inavero Loyalty Index client survey is a quarterly operational measurement system which asks and tracks the most important client loyalty question; will your clients recommend you?
In-Depth Interviews and Focus Groups
At times, it is important to ask "why", and "how" in addition to "what". At these times, Inavero professionals will work with your firm to design and manage qualitative research through in-depth interviews and focus groups.
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