Inavero helps B2B firms credibly differentiate themselves based on their service.
Headquartered in Portland, Oregon, Inavero is a team of men and women who believe it's good business for B2B service providers to place client satisfaction at the heart of your growth strategy.
To that end, we're on a mission to help B2B firms credibly differentiate themselves based on their service by blending a short, client satisfaction survey with an online profile highlighting star ratings and testimonials earned by the firm. Imagine if JD Power & Associates had a love child with Glassdoor.com, and you see where Inavero is going.
Founded by Eric Gregg in 2003, Inavero has grown up to be a leading provider of Net Promoter® based satisfaction survey tools and expertise for professional service firms.
In 2008, Inavero introduced to the staffing industry a first-of-its-kind survey program pairing a client satisfaction survey and an award for service excellence. Demand for the program took off and led to the creation of BestofStaffing.com - an online directory where prospective clients and job seekers can browse ratings-based staffing firm profiles, read testimonials, and look at firms' award history.
Since then, Inavero has implemented paired survey and award programs for accounting firms and other professional services industries and in 2018 announced the launch of ClearlyRated - a comprehensive client survey program designed to help B2B service firms of all shapes and sizes measure client satisfaction, build online reputation, and differentiate on service quality.