Service Insights from ClearlyRated

Staffing firms – like other professional service providers – rely heavily on client satisfaction and service quality to retain accounts, build their talent pipeline, and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace.  What is NPS? Net Promoter® Score (NPS) […]

At Inavero, we believe that it’s good business to place the client experience at the heart of your growth strategy. And after nearly 10 years of empowering professional service firms with client intelligence and actionable feedback, the Inavero team is excited to announce the launch of our newest offering – ClearlyRated.com! ClearlyRated.com is an online […]

Yelp, Google+, TripAdvisor – if I asked you to tell me about your company’s “online reputation” strategy, these are likely the websites that would come to mind. These online rating platforms were born of (and have helped usher in) a new era of digital buyer behavior; one that capitalizes on the innate human desire to […]

One of the questions we hear from many firms is how frequently they should survey their clients. And while the idea of surveying more than once annually can be daunting, accounting client and buyer data suggests that a more frequent survey cadence can have significant benefits for your organization’s service quality.   Our 2018 Accounting […]

One of the questions we hear from many law firms is how frequently they should survey their clients. And while the idea of surveying more than once annually can be daunting, legal client and buyer data suggests that a more frequent survey cadence can have significant benefits for your organization’s service quality.   Our 2018 […]

All B2B service firms rely heavily on client satisfaction and service quality to retain accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) is a client satisfaction and service quality metric based […]

Insurance brokers – like other business service providers – rely heavily on client satisfaction and service quality to retain key accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) is a client […]

HR service providers – like other B2B service firms – rely heavily on client satisfaction and service quality to retain accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) is a client […]

Last week, Eric Gregg (Founder and CEO of Inavero) and Adelaide Ness (Executive Vice President of The Rainmaker Companies) hosted a webinar titled: “From Service Management to Service Excellence: Unlocking your Firm’s Growth Potential.” Eric and Adelaide took turns peeling back the layers of a winning client service strategy for accounting firms – from internal culture […]