ClearlyRated Survey Process
for B2B Service Providers

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The only Net Promoter® Score survey package designed specifically for B2B service providers.

Step 1: Register

Whether you're a small company interested in launching your very first client satisfaction survey, or a large B2B services organization looking to amplify the value of an existing survey practice - there's a ClearlyRated survey program designed just for you. 

Step 2: Prepare your clients

Never underestimate the power of preparation.

Notifying your clients about a survey ahead of time gives them the chance to prepare, and increases their likelihood of responding to the survey when they receive it.

Additionally, a pre-survey communication gives your firm the opportunity to remind clients just how much their feedback means to you - which could influence survey results in and of itself (a majority of B2B clients say that simply being asked for feedback improves their perception of the firm they are working with).

Step 3: Collect feedback

ClearlyRated surveys are typically "in the field" (i.e. open for your clients to respond to) for a period of 2 weeks. During that time, you'll have a lot to keep you (and your team) busy. 

Follow up with at-risk clients

  • Real-time 'Detractor Alerts' notify you of at-risk clients as soon as they report their dissatisfaction.
  • 'Issue Tracking' empowers you to follow up on reported issues and track Detractor resolutions.  
  • Click here to browse our blog posts on service recovery >>

Celebrate service wins

  • Employee 'Shout Outs' are triggered when Promoters recognize a specific person on your team who went above and beyond for them. 
  • Use real-time Shout Out notifications to recognize service leaders across the firm and fuel excitement for the survey process. 

Give non-responsive clients a nudge

  • Maximize the number of clients who respond to your survey to eliminate blind spots and get the most accurate assessment of satisfaction.
  • It can require a personal touch to communicate just how important clients' feedback is to you and your firm, so plan to reach out personally while the survey is in the field.
More questions about fielding a ClearlyRated survey?

Step 4: Maximize the ROI of your survey 

Many B2B service providers fail to realize the opportunities to go beyond measurement with NPS.

At ClearlyRated, we believe a well-designed NPS survey program should place your firm’s service levels at the center of your marketing strategy - from retention and account growth to differentiation and improving your online search results.

Close the Loop

  • Make survey results and key findings available to your internal team. 
  • Communicate to your clients about what you learned and what you'll change. 
  • Commit to, and measure progress against, key initiatives that will improve service quality across the firm.

Take action on client feedback

  • One of the biggest mistakes you can make is spending more time designing and analyzing a client survey than you do taking action on client feedback! 
  • Your clients took time out of their days to communicate their feedback to you - time to do something with it. 

Take client ratings and testimonials to the field

  • B2B clients across industries report that client satisfaction scores and ratings play a significant role in their decision to partner with a provider.
  • Testimonials are also reported to have a significant influence on their purchase decision.

Manage your ClearlyRated profile

  • Client survey responses will populate your firm's ClearlyRated listing with real-time star ratings and testimonials. 
  • Take advantage of the time after your survey closes to update your listing and manage your page. 
  • Click here to learn more >>
The time to act is now

A majority of B2B clients say that being asked for feedback improves their perception of their provider.