Service Insights from ClearlyRated

As B2B service provider, you strive to deliver great service to your clients. And in 2018, your clients have come to expect nothing short of an excellent experience with your company. But, what steps can you take to demonstrate your commitment to your clients and prospects? And how can you leverage the quality of the service you […]

All B2B service firms rely heavily on client satisfaction and service quality to retain accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) is a client satisfaction and service quality metric based […]

Insurance firms – like other professional service providers – rely heavily on client satisfaction and service quality to retain key accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) is a client […]

As an insurance provider, you strive to deliver great service to your clients. And in 2018, your clients have come to expect nothing short of an excellent experience with your firm. But, what steps can you take to demonstrate your commitment to your clients and prospects? And how can you leverage the quality of the service you […]

Here at Inavero we spend a significant amount of time studying, practicing, and discussing the art of service recovery – both internally and with our business clients. After all, identifying service issues is only half the battle when it comes to maximizing the value of your client satisfaction survey program. The fact is, what you do […]

As a B2B service provider, you work hard to provide great service to your clients.  But what happens when you make a mistake? When that one task slips through the cracks? That one email your client is waiting on is late? Or worse – what happens if your client experiences an issue that you don’t even know […]

Some of you have asked why Inavero spends so much time talking about (and sometimes giving away) Fitbits.  That’s a reasonable question – best answered with a short anecdote pulled from the Gregg family archives. Ready for a quick trip down memory lane? I can promise self-depricating humor and halloween photos. Here we go… Eric […]