Insurance Resources

Insurance Survey Resources

Scroll through the list of satisfaction survey best practices that utilize the Net Promoter® methodology.

  • Survey Preparation
  • Active Surveys
  • Survey Results
  • Net Promoter Score® (NPS) Benchmarks for Insurance

    How does your service quality stack up next to your peers?

  • Overall Client's Satisfaction (NPS Benchmarks)
  • Lead Executive's Satisfaction (NPS Benchmarks)
  • Day-to-Day Contact's Satisfaction (NPS Benchmarks)
  • View All Current NPS Benchmarks
  • Get Certified

  • How it Works