Active Surveys

Tips For Following Up With Unsatisfied Survey Respondents (Detractors)

Clients don’t usually expect you to be perfect, but they do expect you to perfectly recover from service failures. The Inavero survey provides you with the information you need to follow up with your clients and effectively fix these issues. It is crucial this process is strategically executed in order to avoid the risk of a bad situation turning worse.

Download this guide to receive helpful tips for following up with unsatisfied clients.


What are MyInavero’s Email Notifications

Several features in MyInavero can trigger a real-time email notification. You can use these settings to keep you in the loop while your survey is in the field without logging into the survey tool. If you want to receive more or less email notifications- most of these can be customized.

This guide explains the actions in MyInavero that trigger an email notification. 


What is MyInavero’s Shout Out Feature?

Shout Outs are a part of your client satisfaction survey. A Shout Out is an opportunity for one of your clients to recognize you or anyone on your team who has provided them with exceptional customer service. 

Download this guide to learn how MyInavero Shout Outs work.


How to Get a Higher Survey Response Rate

Following up with non-responders is part of getting a high response rate. Download below this white paper for best practices and sample scripts for  following up with those who have not taken your satisfaction survey.

“I never received the email.”
Your Response: “I’m sorry to hear that. I’d love to have you weigh in with your thoughts. Can I
resend the link to you?” [Send link from nonresponse list downloaded from your MyInavero
Dashboard page.]


Communicating to Internal Team During Survey (Email Template)

It’s important for the success of your survey to keep your team updated with how your survey is going while it is still active. Doing this will help maintain internal engagement throughout the survey cycle. Download the template below to personalize by filling in the sections marked in green and send it to your staff.