Anyone can find 10 testimonials. Stand out and share the number of testimonials you receive.
“On our last survey, over 150 promoters shared a testimonial!”
In a recent study the top three things that make a testimonial most valuable to prospective clients are:
Download the white paper below for more best practices on using client testimonials.
We call the survey following up: 2-1-1
(2) – Share 2 things you learn from the survey feedback that you are doing really well.
(1) – Share 1 thing you learned you need to work on
(1) – Share an action item you are putting in place to improve on the item you’re working on.
Following up with your clients after a survey is one of the biggest missed opportunities we see with firms. Download the email template below for a starting point when crafting a message to follow up with your clients.