Overall Client’s Satisfaction (NPS Benchmark)

Legal Industry Benchmarks (NPS) for their Client’s Satisfaction Overall Working with their Law Firm

The Inavero satisfaction benchmarks for the legal industry were set using a study conducted in-house utilizing respondents from an independent third party panel sample provider. To qualify for the study the respondents had to play a part in the relationship with a law firm so they could accurately portray their satisfaction.

 2016201520142012
Net Promoter Score23%32%29%30%
Average Score7.888.138.08.03
% Promoters45%48%50%50%
% Passives33%36%29%30%
% Detractors22%16%21%20%
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