View All Current NPS Benchmarks

Current NPS Benchmarks for Law Firms

The Inavero satisfaction benchmarks for the legal industry were set using a study conducted in-house utilizing respondents from an independent third party panel sample provider. To qualify for the study the respondents had to play a part in the relationship with a law firm so they could accurately portray their satisfaction.

 Overall Client Satisfaction ScoreProject Executive's Satisfaction with FirmPrimary Contact's Satisfaction with Firm
Net Promoter Score17%32%6%
Average Score7.688.017.44
% Promoters40%52%32%
% Passives37%28%43%
% Detractors23%20%26%