View All Current NPS Benchmarks

Current NPS Benchmarks for Law Firms

The Inavero satisfaction benchmarks for the legal industry were set using a study conducted in-house utilizing respondents from an independent third party panel sample provider. To qualify for the study the respondents had to play a part in the relationship with a law firm so they could accurately portray their satisfaction.

 Overall Client Satisfaction ScoreProject Executive's Satisfaction with FirmPrimary Contact's Satisfaction with Firm
Net Promoter Score23%31%15%
Average Score7.888.067.69
% Promoters45%51%40%
% Passives33%30%35%
% Detractors22%19%25%