ClearlyRated helps B2B firms credibly differentiate themselves based on their service.
A Net Promoter Score (NPS) is a simple metric based on a question that asks how likely a person is to recommend a company to a friend or colleague using a numeric scale of 0-10, ten being extremely likely and zero being not at all likely.
Responses to this question are divided into three categories:
The NPS is then calculated by subtracting the percentage of Detractors from the percentage of Promoters.
Learn more about NPS for Staffing firms >>
After a decade of satisfaction research for professional service firms, Inavero has identified key driver questions that easily get to the heart of any problem and indicate client and talent satisfaction levels.
Download a sample of our simple survey questions >>
Based on data from Inavero research, we’ve found that 2/3 of the time, the decision of which firm to partner with is made by a team of people rather than a single individual.
To retain and grow client relationships, it helps to understand the needs of each person within an account, and to include decision-makers and influencers in your survey.
Download the full details here >>
Increase your response rate by notifying your survey recipients ahead of your satisfaction survey launching.
Download the email template to get started >>
Communicating the launch of your survey will boost response rate and allow you to show your dedication to providing exceptional service and building strong relationships. We've identified a few key announcement best practices to share throughout your team including:
Click here to download the full guide + email template >>
There are gaps in perception around how well staffing firms attend to their talent. A lack of responsiveness, discontent with compensation packages, and a lack of understanding the talent’s best interests are common concerns heard from talent candidates. Making communication a priority with your clients & talent creates a positive experience and eliminates the likeliness of misperceptions.
Several features in MyInavero can trigger a real-time email notification. You can use these settings to keep you in the loop while your survey is in the field without logging into the survey tool. If you want to receive more or less email notifications- most of these can be customized.
Download the complete guide to email notifications >>
Shout Outs are a part of your client satisfaction survey. A Shout Out is an opportunity for one of your clients to recognize you or anyone on your team who has provided them with exceptional customer service.
Download this guide to learn how MyInavero Shout Outs work >>
Following up with non-responders is part of getting a high response rate. We have suggested best practices and sample scripts for following up with those who have not taken your satisfaction survey.
Download sample scripts for communicating with non-responders >>
It’s important for the success of your survey to keep your team updated with how your survey is going while it is still active. Doing this will help maintain internal engagement throughout the survey cycle. Download the template below to personalize by filling in the sections marked in green and send it to your staff.
Download template for internal communication during survey >>
Anyone can find 10 testimonials. Stand out and share the number of testimonials you receive.
“On our last survey, over 150 promoters shared a testimonial!”
In a recent study the top three things that make a testimonial most valuable to prospective clients are:
Download our guide for best practices on using client testimonials >>
Following up with your clients and closing the communication loop after a survey is one of the biggest missed opportunities we see with firms. At Inavero, we like the 2-1-1 survey follow up method.
(2) – Share 2 things you learn from the survey feedback that you are doing really well.
(1) – Share 1 thing you learned you need to work on
(1) – Share an action item you are putting in place to improve on the item you’re working on.
Download 'Closing the Communication Loop' template >>