Make your clients your biggest referral prospects, raving about the service you provide! Our online satisfaction surveys and custom research projects for accounting firms give you the tools needed to be a trusted advisor to your clients. With fierce competition, accounting firms that keep a pulse on their clients and employees’ experiences garner high growth client retention while easily generating sales and marketing differentiators.
Inavero research shows dissatisfied accounting firm clients are 5 times more likely than satisfied clients to lower their budget with the firm, and 4 times more likely to be actively looking for a new firm. With our online Net Promoter® Score satisfaction survey you will easily get client feedback, generate fresh testimonials, referral prospects, and pinpoint service issues all in one initiative.
Clients working with a highly engaged ‘trusted advisor’ at your firm will utilize more of your firms’ services, work with your firm longer, and provide more than double the number of referrals. Your employees’ feedback remains anonymous while you get real-time information needed to identify what’s working internally and what’s not.
When vetting an accounting firm, industry expertise is second only to trustworthiness. Work with a research team that understands what you struggle with on a daily basis and knows how to translate the data into actionable insights, getting your firm recognition as a thought leader for the accounting industry.