Legal Industry Benchmarks (NPS) for their Client’s Satisfaction Overall Working with their Law Firm

The Inavero satisfaction benchmarks for the legal industry were set using a study conducted in-house utilizing respondents from an independent third party panel sample provider. To qualify for the study the respondents had to play a part in the relationship with a law firm so they could accurately portray their satisfaction.

 20172016201520142012
Net Promoter Score17%23%32%29%30%
Average Score7.687.888.138.08.03
% Promoters40%45%48%50%50%
% Passives37%33%36%29%30%
% Detractors23%22%16%21%20%