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At the foundation of loyalty is a conversation between professional service firms and the clients and employees they serve. Through focused surveys and feedback systems, the Inavero Institute for Service Research™ is the conduit through which this conversation occurs.
The Inavero Institute was founded on the principles of truth and information. The firm analyzes feedback from more than 25,000 professional service firm clients and employees each year. The firm's "Client Recommended" service awards are the recognized standard for quality within professional service organizations.
The Inavero Institute was founded on the principles of truth and information. The firm analyzes feedback from more than 25,000 professional service firm clients and employees each year. The firm's "Client Recommended" service awards are the recognized standard for quality within professional service organizations.
Retention2 Recent Posts
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- Better Business Bureau - Should they be trusted with satisfaction?
- A Kindergarteners Nightmare: Flying to Disneyland Without Mom and Dad
- Saks 5th Avenue sues customer over their mistake
- Guy Kawasaki's Take on Customer Surveys
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- Retention Roundup
Loyalty Index System
Our system, based on the "net promoter" concept, allows for a simple metric to help track and analyze client or employee retention.
Staffing Industry Summary
The executive summary from Inavero's recent survey of more than 500 human resource professionals involved in the staffing decisions of their organizations.
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