We have applied the Net Promoter® survey methodology to the legal industry with great success. As law firms compete for the best clients, our satisfaction surveying tools provide the information and credibility necessary for sustainable, industry-beating growth.
In 2008 we established an Advisory Council among individuals in the legal industry to guide our survey approach to ensure we are meeting industry needs. Through this partnership we launched a client satisfaction survey product for the Legal industry.
Advisory Council
- Karen Kervin – Schwabe, Williamson & Wyatt
- Joe Makuch – Marger Johnson & McCollom
- Mike Parrot – Ater Wynne
- Lori Folleen and Alissa Barron Stranzl – Lane Powell
- Wendy Hughson – Bullivant, Hauser, Bailey
- Lora Gordon, Independent Consultant
